Flip Omni

POS, CRM, and Loyalty Working Seamlessly Together, Multi-Store, Multi-Device, Multi-Language Access

Every sale is the start of a relationship — track, reward, and retain like never before. Scale across geographies with one smart POS system built for agility and growth

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Unified Engagement Across Every Channel, Consistent Brand Experience, Everywhere

One journey, many touchpoints — always connected, always personalized. Whether in-store, online, or in-app — your brand speaks one intelligent language

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Smart Omni POS That Connects Every Channel, Every Moment

From store to screen, deliver a seamless checkout experience — real-time, AI-powered, and always in sync

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Real-Time Customer Understanding and Activation

Engage the right customer, at the right moment, on the right channel — powered by AI

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Real-Time Billing Intelligence for Faster, Smarter Sales

Turn every transaction into a strategic interaction — instant, insightful, and inventory-aware

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Omni Channel Customer Engagement with Smart AI & Real-Time Intelligence

  • Usage : Unify customer touchpoints across in-store, online, mobile, and social channels with AI that learns and adapts to each user in real-time. Deliver personalized messages, product recommendations, support, and experiences—instantly and contextually. Every channel speaks the same language, powered by one intelligent engine.

  • Impact : Boosts engagement, retention, and conversion by ensuring every customer interaction is relevant, timely, and frictionless—no matter the channel. Builds brand trust and lifetime value through consistent, humanized experiences powered by automation.

  • “One Customer. One Brand. Everywhere—Intelligently Connected.”

Smart Omni POS with Real-Time AI Intelligence

  • Usage : An all-in-one Point-of-Sale system that seamlessly integrates in-store, online, and mobile transactions with real-time inventory sync, AI-driven upselling, customer recognition, and instant payment flexibility. Staff are empowered with live insights and contextual prompts to enhance the checkout experience.

  • Impact : Accelerates billing, reduces checkout time, boosts average order value, and delights customers with smart, personalized service. Connects the front-end with backend systems for accurate inventory and unified operations.

  • “More Than a POS—It’s Your Smart Retail Engine.”
Intelligent Upselling and Promotions at the Point of Sale

Let AI suggest the perfect offer — boost cart value without lifting a finger

All Payment Methods, Zero Friction — Built Right In

Whether it’s tap, scan, or swipe — every customer pays their way, their speed

Predictive Insights for Proactive Engagement

From reactive to proactive — let AI guide your next best action

Omnichannel Feedback and Loyalty Integration

Close the loop with every interaction — listen, learn, and reward instantly

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Next-gen customer data & experience cloud

  • Usage : Centralizes customer touchpoints—transactions, preferences, behavior, feedback—into a unified data cloud. Provides real-time, intelligent insights for marketing, sales, and support teams to act faster and more meaningfully.

  • Impact : Enables deeply personalized engagement, faster issue resolution, and increased customer satisfaction through 360° visibility. Improves loyalty, repeat sales, and LTV.

  • “Unleash customer intelligence: Data at scale, experience at speed.”
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Smart customer segmentation

  • Usage : Automatically segments customers based on demographics, purchase patterns, engagement levels, and intent—powered by AI clustering.

  • Impact : Enables hyper-targeted offers, lifecycle-specific content, and resource prioritization for high-value customers. Drives conversion and reduces churn.

  • “Know your audience. Grow your business.”
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AI-driven journey optimization

  • Usage : Maps and optimizes each customer journey touchpoint—from onboarding to purchase and beyond—using AI to detect drop-offs, triggers, and moments that matter.

  • Impact : Reduces friction, increases retention, and transforms each interaction into a meaningful brand moment.

  • “Seize every moment. Elevate every interaction.”

AI-powered campaign optimization

  • Usage : Continuously analyzes and refines campaigns across SMS, email, push, and in-app—optimizing timing, messaging, and channel mix using AI.

  • Impact : Boosts campaign ROI, engagement rates, and reduces wasted budget through intelligent targeting and automation.

  • “Optimize for impact. Campaigns that think smarter.”
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Employees & Workers

  • Usage : Field and floor staff are empowered with mobile-first tools, task automation, AI insights, and performance nudges—making everyday work simpler and smarter.

  • Impact : Enhances productivity, reduces manual errors, and builds an engaged, tech-enabled workforce.

  • “Power in their pocket. Precision in their performance.”

Smart product recommendations

  • Usage : Delivers real-time, context-aware product suggestions powered by AI and enriched by live customer behavior and profile data.

  • Impact : Increases cart size, repeat purchases, and enhances user experience with hyper-personalized discovery.

  • “Right product. Right time. Right customer—every time.”
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Real-time alerts, feedback & surveys

  • Usage : Triggers contextual surveys, feedback forms, and alerts at key touchpoints—checkout, support resolution, product use—via omnichannel touchpoints.

  • Impact : Captures the voice of customer (VoC) at the source, enables immediate issue resolution, and improves customer satisfaction.

  • “Listen. Learn. Act—Instantly.”

Customer BIs & Performance Monitoring

  • Usage : Visualizes customer health metrics—NPS, retention rate, conversion, average spend—on an intuitive dashboard, powered by live data.

  • Impact : Enables faster CX decisions, team accountability, and alignment on customer success metrics.

  • “Measure what matters. Optimize what counts.”
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Customers

  • Usage : Seamless, AI-personalized journeys from discovery to checkout—whether in-store or online. Customers receive smart recommendations, real-time assistance, loyalty rewards, and timely notifications.

  • Impact : Delivers frictionless shopping, higher satisfaction, and stronger loyalty—transforming buyers into brand advocates.

  • “Every click. Every visit. Hyper-personalized.”

Retail stores

  • Usage : Empowers stores with smart POS, inventory alerts, customer profiles, and guided sales—all connected in real-time with centralized data.

  • Impact : Drives store-level conversions, reduces stock-outs, enhances in-store experience, and increases staff efficiency.

  • “Smarter stores. Stronger outcomes.”
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Online channels

  • Usage : Connects ecommerce, marketplaces, and mobile apps into a unified AI-enabled commerce engine with consistent personalization, stock sync, and promotion triggers.

  • Impact : Boosts online sales, ensures real-time inventory accuracy, and maintains brand consistency across platforms.

  • “Omni-channel, fully synchronized.”

Marketing & Growth Managers

  • Usage : AI-driven dashboards deliver segmented insights, campaign performance, journey heatmaps, and automated recommendations for next best actions.

  • Impact : Maximizes ROI through data-backed campaigns, smarter segmentation, and faster experimentation.

  • “Growth that’s not guessed—engineered.”
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Support teams

  • Usage : Support agents get enriched customer context, AI-suggested responses, escalation alerts, and post-resolution feedback loops—across all channels.

  • Impact : Improves first-contact resolution, reduces handling time, and increases CSAT scores with consistent, intelligent support.

  • “Smarter support. Happier customers.”

SCM, Warehouse & Merchandising teams

  • Usage : Real-time AI forecasts, reorder triggers, smart planograms, and supply alerts optimize product flow from sourcing to shelf.

  • Impact : Minimizes stockouts and overstock, accelerates fulfillment, and ensures the right product is always in the right place.

  • “From warehouse to wow—intelligently streamlined.”
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AI-Powered Personalization at Scale

Know your customer’s next move — and be there first, with purpose

Intelligent Journey Orchestration

Turn fragmented interactions into seamless, end-to-end experiences

One View of the Customer, Across Every Channel

Unify insights. Understand deeply. Engage intelligently